The public transit industry is experiencing enormous challenges as COVID-19 continues to impact ridership across the country. Agencies are seeking innovative solutions that promote ridership recovery, growth, and improve operational efficiencies. With the help of technology, agencies are rebuilding with an emphasis on a better rider experience by keeping riders informed with real-time info and updates, offering contactless payment, implementing microtransit services that are fine-tuned to current demand levels, and leveraging data analytics to strengthen their systems.
We were joined by experts, Hanna Katz and Michael Funaro, as we discussed successful mobility trends we’re seeing today to learn:
● What sustainable solutions exist that promote short and longer-term public transit recovery and, ultimately, growth
● How to address barriers to public transit by offering more equitable, accessible mobility options
● Why refocusing your efforts on your customer experience is so important for post-COVID ridership
● The role of mobility analytics in making informed decisions about your network based on actual demand and transit gaps